Refund policy

Return & Refund Policy

Last updated: August 14, 2026

At Miranoof, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or incomplete item, please contact us and we will do our best to resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The order is incomplete or missing an item.

  • The product received is significantly different from the product description.

For hygiene and safety reasons, opened or used personal-care, beauty, skincare, hair-care, oral-care, and similar products may not be eligible for return, unless they arrived damaged, defective, or incorrect.

2. Return Timeframe

Please contact us within 7 days of receiving your order if you believe there is an issue with your purchase.

To help us process your request quickly, provide:

  • Your order number

  • A description of the problem

  • Clear photos of the product and packaging

  • A short video where appropriate, particularly for defective electronic products

3. Change of Mind

We generally do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item.

However, if you receive an item that is damaged, defective, incorrect, or substantially different from what was ordered, please contact us within the return period.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us before returning it.

We may offer:

  • A replacement

  • An exchange

  • A refund

The resolution will depend on the nature of the issue and product availability.

5. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery. We will verify the order and arrange an appropriate replacement or resolution.

6. Return Conditions

If a return is approved:

  • The product may need to be returned in its original condition and packaging.

  • Products should include their original accessories, manuals, and included items where applicable.

  • Items that have been used, damaged after delivery, altered, or intentionally mishandled may not qualify for a return.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment/refund method.

Shipping charges may not be refundable, except where the return is due to an error on our part, such as sending the wrong product or an item arriving defective/damaged.

8. Sale & Promotional Items

Products purchased during a sale or promotional campaign may be subject to the same return conditions unless otherwise stated on the product or promotion page.

9. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or product-specific reasons, including opened or used:

  • Beauty and skincare products

  • Hair-care products

  • Oral-care products

  • Personal-care products

  • Cosmetics

  • Other hygiene-sensitive products

This does not affect your rights regarding products that arrive defective, damaged, incorrect, or otherwise not as described.

10. How to Request a Return

To request a return, please contact Miranoof Customer Support with your:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos:

We will review your request and provide the next steps.

11. Important Notice

Please inspect your package when it arrives. If there is visible damage to the parcel, document it with photos or video before opening it whenever possible.

Miranoof reserves the right to assess each return request individually based on the condition of the product and the circumstances of the request.

Contact:
Miranoof
Whatsapp: +923399938181
Website: miranoof.com